Billing Address:

Ebike Electronic s.r.o.
Rybna 716/24
110 00 Praha 1
Czech Republic
ID: 05553555
VAT: CZ05553555


Shipping Address:

Ebike Electronic s.r.o.
K Nemocnici 938/21
741 01 Novy Jicin
Czech Republic


Customer Support:

Cell Phone (EN, CZ): +420 702 042 874

Please call
6:30-14:30 CET 


Return and replacement of goods

In the event you’re our customer, please, follow this procedure. You could speed up the entire complaints procedure. In the event of incorrect complaints procedure, we can’t be held responsible for any potential mistakes.

Procedure for the return and replacement of goods:

  1. Please, contact the sales representative on the address, specify the number of your order and describe your problem briefly. Thanks to this, we know that we should expect your package.

  2. For your goods, add the information describing the defect, number of your order and potentially your proposal for remedy. We could send you a new SpeedBox or return the cash (replacement or refund). Pack everything carefully.

  3. Send the package to the following address:

Ebike Electronic s.r.o.
K Nemocnici 938/21
74101 Novy Jicin
Czech Republic

Please, do not send the complaints for any other address. Please, note that in the event of sending your package to any other address, your complaint does not have to be handled.

  1. An international package must have designation GIFT with value of 30 euro. Otherwise, your package can get stuck at customs and may be shipped back.

  2. Keep the tracking number for any potential tracking of your package.

Please, do not forget that the SpeedBox Tuning Team employees are available at the e-mail and they will be glad to explain you the entire procedure for return and replacement of your goods.



According to law of the registration of sales, the seller is obliged to issue a receipt to the buyer. He is also obliged to register a revenue received by the tax online; in case of technical failure then at least do 48 hours.


Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin.